How to request deletion of your data
You can ask us at any time to delete the information we hold about you. Here is how, and what happens next.
The quickest way
On this page · 7 sections
How to request
Email hello@noamplus.co.il with the subject "Data deletion request". Tell us how you contacted us (email, phone, WhatsApp or the website form) so we can find all of your information. You can also use the contact form on this website.
What is deleted
- Messages sent through the website form.
- Email correspondence.
- WhatsApp conversations with us, from our devices and systems.
- Your contact details and any record about you in our systems.
What we keep after deletion
- Documents from our work together, such as quotes, agreements, receipts and bookkeeping records, are kept for as long as the law requires (for example for tax purposes) or as needed to defend against legal claims, and are used only for those purposes.
- So that we do not contact you again by mistake, only your phone number or email address stays on a "do not contact" list, with the date of your request.
How long it takes
We confirm receipt within 7 days and complete the deletion within 30 days. We will send you a confirmation when it is done. Copies in backups are deleted when the backup is replaced, within 90 days at most, and are not used until then.
Customers of businesses we have worked with
If your information is in a website, system or bot we built for a business, that business owns the information. Please contact the business first. We will delete the information on its instructions.
WhatsApp and your device
Deletion on our side does not delete copies stored on your device or by WhatsApp itself. Those are deleted in the app, following WhatsApp's instructions.
Language
If this English version differs from the Hebrew version, the Hebrew version prevails.
Questions? hello@noamplus.co.il